Store Policies

Last updated 07/31/2024

The Chris Hilbig Art website located at https://chrishilbig.art is a copyrighted work belonging to Chris Hilbig Art. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.

The following are the terms and policies that govern this website:

Privacy

To learn about our Privacy Policy, please view Chris Hilbig Art’s Official Privacy Policy.

General Terms and Conditions

The general terms and conditions of use can be found on our Terms and Conditions page.

SHIPPING POLICY

Products are generally shipped using deliveries common in the United States USPS, UPS, Fed Ex, etc. Unless otherwise noted, most items will use a service that features a tracking number that allows customers to track their delivery while en route. The specific amount of time for each delivery will vary by the service, location, etc. Customers will be notified by email how long a specific delivery will require.

Cancelation Policy

All sales are final. Once the order is placed, it can not be canceled. Make certain that what you order is exactly what you want. If you have any questions about an item, please contact me at support@chrishilbig.art, and I will be more than happy to answer any of your questions.

Product Availability and Pricing Policy

Prices and availability of products sold on this website are subject to change without notice. On rare occasions, there will be errors in regard to stock levels and/or pricing. Chris Hilbig Art will not be held liable for those errors.

Payment Policy

All payments are handled by our payment processor is Stripe. (Stripe operates through the WooPay payment system.) Stripe handles all major credit and debit cards. (VISA, Mastercard, AMEX, JBC, Discover, etc) At this point in time Chris Hilbig Art offers no other means for payment.

Discounts and Promotions Policy

On occasion, I will run special promotions outside of this website. Those promotions have their own terms, conditions, and policies. Please reference the information posted on those platforms.

Damaged or Defective Items

If you receive a damaged or defective item, this is in reference to art reproductions, please get in touch with support@chrishilbig.art or utilize our Contact Page immediately. You will have the option of either receiving a refund or a replacement. If you happen to receive a damaged original painting, you will be offered a return shipping label for an immediate return. You will receive a full refund and will not be charged for return shipping.

Discounts and Promotions Policy

Every so often Chris Hilbig Art will run special promotions outside of this website and store.

RETURNS Policy

At Chris Hilbig Art, we strive to ensure that you are completely satisfied with your purchase. Please review our returns policy below for details on how to return items and the conditions that apply.

Table of Contents

  1. Returns Policy for Customers in the US, Canada, UK, and EU
  2. Returns Policy for Customers in Other Regions
  3. How to Initiate a Return
  4. Contact Information

Returns Policy for Customers in the US, Canada, UK, and EU

  1. Eligibility for Refunds:
    • Customers in the UK and EU are entitled to refunds on physical products (original art and reproductions) in accordance with their respective country’s laws.
    • To qualify for a return, customers must contact Chris Hilbig Art within 14 days of receiving their order.
  2. Return Shipping Costs:
    • Customers are responsible for the cost of return shipping. However, these costs will be refunded once the item is received and inspected.
  3. Restocking Fee:
    • A 5% restocking fee, based on the purchase price of the item, will be applied to all returns.
  4. Damaged Reproduced Art:
    • If reproduced art is damaged during delivery, customers have the option to receive either a refund or a replacement.
  5. Original Art Conditions:
    • Original art must be returned undamaged to qualify for a refund. If the original art is damaged, the customer will not be eligible for a refund.
  6. Digital Downloads:
    • All sales of digital downloads are final and non-refundable, as these items cannot be physically returned.

Returns Policy for Customers in ALL Other Regions

  1. Final Sales:
    • All sales are final for customers in other regions. Refunds are not offered unless the item was damaged during delivery.
  2. Damaged Items:
    • In cases where art reproductions are damaged during delivery, customers may choose to receive a replacement instead of a refund.
  3. Digital Downloads:
    • All sales of digital downloads are final and non-refundable, as these items cannot be physically returned.

How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us:

Email us at support@chrishilbig.art within 14 days of receiving your order. Provide your order number, a description of the issue, and photos if the item is damaged.

Return Instructions:

We will provide you with instructions on how to return your item. Ensure that the item is securely packaged to avoid damage during shipping.

Inspection and Refund:

Once we receive and inspect the returned item, we will process your refund, including the return shipping costs (minus the restocking fee). Refunds will be issued to the original payment method used for the purchase.

Contact Information

For any questions or concerns regarding our returns policy, please contact us at:

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